Kenya Airways is a leading airline in the African continent, serving more than 56 destinations worldwide. They provide good customer service and have a professional customer service relation team to manage customer queries. If you want to travel with an Infant at Kenya Airways, you can read the related policy on their website to avoid inconveniences. If you cannot make a booking for your Infant, then you can contact their customer service representative through the modes given on their website. You must go through the segment below for detailed information.
How do I call a representative at Kenya Airways?
You can find the Kenya Airways phone number for customer service on the Contact Us page of their website. Once you have the number, follow the steps below to reach them quickly.
• Dial +254-734-104-747/ +254-711-024-747 and select a language you prefer for communication.
• Now, you will listen to the IVR commands, and follow them carefully to choose the option related to your query or speak to a representative by pressing the 9th command.
• They will forward your call to an available representative; meanwhile, they will put your call on recording for training purposes.
• You can ask for the required help after the connection is established to get a guaranteed resolution.
Can I use Email to contact Kenya Airways?
Email is another possibility to contact Kenya Airways customer service representatives for queries related to your flight or the services offered. It is also helpful in regularly monitoring an ongoing issue with them. You are only required to Email them at customer.relations@kenya-airways.com with the details like name, Email, phone, the issue faced, etc., and they will reply within 24 hours with a possible solution to your problem.
What is the WhatsApp number to contact Kenya Airways?
You also have got the option to get assistance with your query through Kenya Airways WhatsApp number +254-705-474-747. To communicate with a representative, replicate the steps described below.
• First of all, Save the given number on your phone.
• Open WhatsApp and look for the saved number in the search box.
• Once you have found the number, tap it, and you will be deflected to the chat page.
• Drop a message about your issue, and a representative will reply as soon as possible to start the conversation.
Can you send written correspondence to Kenya Airways?
If you cannot resolve your query through the online modes of contact, then as a last resort, you can send written correspondence to their mailing address below to get a response within 15 working days.
Aviacargo, Inc.
PO Box 300333
JFK International Airport
Jamaica, New York 11430-0300
What are the Customer service hours at Kenya Airways?
The customer service at Kenya Airways is available 24/7 through calls, WhatsApp, Email, etc., as they understand that customer service is the basic concept of an airline. However, you cannot connect with a representative over call due to long waiting times. In that case, you can request a callback from Kenya Airways by filling out a Callback Form available on their website. A representative will call you in the allotted time to address your concern.